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reviewed individually

Refund Exception Request

Request a limited exception review for duplicate payment, failed access, administrative error, required legal or compliance review, or a corrected script file. Exceptions remain uncommon.

Refund PolicyCommission Policy

Final-sale baseline

Digital/custom work is generally final sale after access, unlock, work start, or delivery. Exceptions are rare, manually reviewed, and policy-limited.

Rare exception review

Refund exceptions are reviewed individually and are uncommon. Submitting this form does not guarantee a refund, credit, replacement, or reversal.