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Policy
Refund Policy
Refund rules for script-only digital products, Patreon memberships, commissions, and limited exception requests.
Digital product notice
Digital product. Scripts only. Videos not included. All sales are final after access or delivery.
Digital access is final
- Digital access is final after delivery or unlock.
- Download, viewing, unlock, membership access, or delivery history may be used to confirm that digital access occurred.
- Refunds are not provided because a customer expected video content, matching media, hosted media, or platform unlocks outside the script-only product boundary.
Patreon memberships
- Patreon handles its own membership access, billing, compliance rules, chargebacks, and refunds under its policies.
- Ordinary supporters do not need a Velvet Kinetics account before joining Patreon.
Commission-related refunds
- Custom commission refund terms are handled by the Commission Refund Policy.
- Commission exceptions are limited, reviewed individually, and do not override the final-sale rule for delivered digital files.
Limited exception review
- Velvet Kinetics may review duplicate payment, failed access, administrative error, or required legal/compliance exceptions.
- Exception review does not guarantee a refund, credit, reversal, or replacement.
- When reviewing an exception, Velvet Kinetics may consider delivery history, access history, payment information, and relevant support correspondence.
Reversals
- Chargebacks, refunds, payment reversals, credits, and fraud review may affect affiliate commissions, tester credits, access, and support outcomes.
- Velvet Kinetics uses its payment and account history when calculating credits, commissions, payouts, and reversals.